Location: Rochester, NY. This position is essential and does not have the option to telecommute. We are a fully vaccinated workplace – Covid-19.

Job Purpose

In the home of the Sisters of Mercy the Community Care (CC) Wellness Manager provides the overall management and delivery of health, wellness, and memory care services for the Sisters of Mercy to support and sustain optimum quality of life. The CC Wellness Manager possesses a positive attitude and a spirit of hospitality that embodies the charism of the Sisters of Mercy.

Sustained and inspired by their relationship with God and one another, the mission of the Sisters of Mercy is to respond with vision and compassion to the needs of people who are poor, sick, and uneducated. This mission serves as a motivational force in the day-to-day activities of the employees of the Sisters of Mercy of the Americas and as we extend compassion and mercy to others, practice and encourage social justice, and strive to live mercifully.

Essential Duties and Responsibilities

· Responsible for the 24-hour, 7 day a week delivery, coordination and monitoring of wellness, memory care and ElderONE services.

· Be available for emergencies and staff concerns.


Work collaboratively with CC Wellness Collaborator, CC Wellness Assistant, CC Advocates, CC Activity Coordinator, CC Episodic Case Manager, Pastoral Care, Sister Life Ministers (SLM) and the ElderONE Interdisciplinary Team of Doctors, Nurses,

Therapists, and Direct Caregivers to ensure wellness and memory care needs are met insuring quality of life for each sister.

Maintain a working knowledge of all policies, procedures, protocols and formulate new ones when necessary.

Plan and monitor the CC department budget.

Participate in and attend educational programs to maintain current knowledge of wellness and memory care practices and documents In-Service seminars.


Maintain regular communication with the sisters by listening, understanding, using appropriate confidentiality, and responding with cultural sensitivity to the life as religious Sisters of Mercy.

Ensure the development of therapeutic groups to promote sharing of concerns and feelings, to provide a vehicle to share information and gain input from sisters, so that the CC department remains focused on the needs of those it is serving.

Communicate and collaborate with the SLM, Mercy Center House Coordinator, Maintenance, Housekeeping, Food Service supervisors/managers.

Ensure the designated SLM, family and other appropriate persons are notified of any significant changes in a sister’s health and wellness.

Communicate regularly with ElderONE to ensure adequate care and services are provided.

Promote sensitive and accurate verbal and written communication across the wellness care continuum.


Provide ongoing formal and informal dementia training and coach staff and volunteers how to best relate successfully with individuals experiencing memory loss utilizing the knowledge and tools gained through the Train the Trainer program.

Educate and support loved ones and community members in relationship with those experiencing memory loss to ensure optimum quality of life for each.


Plan, direct and manage CC Wellness Collaborator, CC Wellness Assistant, Advocates, and CC Activity Coordinator. Ensure orientation, education, and scheduling of this staff to meet the CC department needs and approve their time records and benefit time for payroll.

Collaborate with the CC Episodic Case Manager for sisters not enrolled in ElderONE.

Conduct CC department, and interdepartmental meetings regularly to exchange and share knowledge, information, and ideas, to address concerns and resolve issues to ensure holistic quality care.

Collaborate regularly with ElderONE and other out-sourced services utilized to review issues and problem solve to ensure the delivery of safe coordinated services.

Provide/ensure the provision of ongoing education programs for sisters and staff.

In conjunction with Human Resources: interview, employ, discipline, and terminate CC Wellness Collaborator, CC Wellness Assistant, CC Advocates, and CC Activity Coordinator staff when necessary.


Education, Competencies and Experience

To perform the job successfully, an individual should have the following education, competencies, and experience:

· MS, BS or the equivalent in Human Services and Management

· Minimum of 5 years Management and Administrative experience

· Experience in the field of Gerontology, Memory Care and End of Life Issues

Preferred Qualifications

· Excellent people skills to promote physical, psychological-social, emotional, and spiritual well-being

· Ability to cultivate effective working relationships with a broad range of employees and external contacts

· Strong management, organization, and communication skills

· Excellent presentation skills with the ability to assess, plan and execute programs

· Solid computer skills – Proficient in Accessing the Internet, Microsoft Word, Excel, and Outlook

· Ability to maintain composure in stressful situations

· Willingness to consider the advice and opinions of others

· Ability to make decisions and accept responsibility for the consequences

· Ability to set and achieve goals

· Ability to meet deadlines

· Ability to train and motivate others

· Ability and willingness to act as a role model in conduct and appearance

· Willingness to understand and appreciate the traditions and culture associated with the Sisters of Mercy and the Catholic Church

· Prior experience in a healthcare or religious organization strongly preferred

· Familiarity with the Catholic Church structures and teaching

· Active and clean Driver’s License


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Activity

· Carrying · Writing · Bending · Stooping · Grasping

· Standing · Twisting · Sitting · Lifting · Walking

· Kneeling · Reaching overhead · Crouching · Filing documents

· Communicating with Sisters and co-workers · Using telephone and fax machines

Physical Requirements

· Lifting/pulling/pushing up to 50 pounds

· Must be able to sit and stand for long periods of time

Visual/Audible Acuity Requirements

· Must be able to see and hear clearly

· Must have depth perception and be able to distinguish basic colors

· Must have use of side vision

· Must be able to read and distinguish small print.

· Must be able to speak clearly and make self-understood while also understanding others using the English language

Key Competencies:

Attention to detail

Problem solving


Service orientation

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Interested applicants, please contact Sr Kathleen Abb Kolb at