Procurement & Deployment Services Manager

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Procurement & Deployment Services Manager

JOB TITLE: Procurement & Deployment Services Manager

DEPARTMENT: Information Technology

ORIGINAL DATE: 10/2023

REPORTS TO: Institute Director of Information Technology                       

FLSA Status: Exempt

LOCATION: Cumberland, RI; Merion, PA; Rochester, NY; Belmont, NC; Omaha, NE; Silver Spring, MD

TELECOMMUTE ELIGIBILITY: This position has the option to telecommute.

Sustained and inspired by their relationship with God and one another, the mission of the Sisters of Mercy is to respond with vision and compassion to the needs of people who are poor, sick, and uneducated.  This mission serves as a motivational force in the day-to-day activities of the employees of the Sisters of Mercy of the Americas and as we extend compassion and mercy to others, practice and encourage social justice, and strive to live mercifully.

JOB PURPOSE: The Information Technology Department, within the Sisters of Mercy of the Americas, Inc supports a global and bilingual user community of over 800 employees and 2000 women religious.  The department seeks a hands-on innovative Procurement and Deployment Services Manager to lead our newly formed Procurement and Deployment Services Team. You will spearhead the design and implementation of IT purchasing & deployment processes including working with nationwide value-added suppliers and developing an efficient and effective IT procurement and deployment program.

You will have an in-depth knowledge of the IT supply chain and operational logistics necessary to develop systems to provide the efficient and cost-effective procurement, deployment, and tracking of all IT related goods, including hardware, software, and software as a service licensing, as required by the organization.  Developing, implementing, and maintaining standards and adhering to the company’s policies and procedures will be some of your main priorities when carrying out this role.

You will leverage systems to automate the configuration, deployment, maintenance, support, and patch management of end user devices including PCs, Macs, and mobile devices. You will oversee the release of updates to technical systems. Your job duties around deployment will include developing and implementing a robust patching and software update program, providing support during major updates, and ensuring that systems are functional following deployments.  Regular reporting on patching status and any security vulnerabilities is an important part of this role.

You will work closely with the User and Sister Services team to fulfill procurement requests and coordinate regarding patching schedules and software updates or deployments.

You will supervise a Procurement and Deployment Associate.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design, develop, implement, and manage enterprise-wide procurement systems & strategies that include automated approval workflows to streamline and improve current processes.
  • Source, establish, and maintain relationships with reliable national suppliers and vendors with dedicated nonprofit teams to leverage value-added resources.
  • Design, develop, implement, and manage a procurement, deployment, and delivery process that leverages SMA, Inc locations in states which honor SMA, Inc nonprofit status.
  • Leverage IT documentation system(s) to ensure all details of procurement processes, inventory, and deployment strategies are properly documented.
  • Perform risk assessments on potential contracts and agreements.
  • Prepare procurement reports and conduct analysis of purchasing data to identify trends.
  • Design, develop, implement, and manage systems to track shipments and inventory.
  • Leverage cloud-based systems to manage, maintain, and ensure compliance of end user devices to organizational protocols & standards.
  • Support of the Institute Director of Information Technology in meetings and presentations.
  • Provide clear communication and coordination in all areas related to procurement and deployment.
  • Assist the Institute Director of Information Technology to establish program standards and governance.
  • Ability to work remotely.
  • Ability to travel as needed between offices of the Sisters of Mercy of the Americas, Inc.

Safety

  • Follows all safety procedures and protocols and reports all hazardous conditions, defective equipment, accidents, or incidents to supervisor immediately.
  • Perceives potential problem situations and reports to supervisor.
  • Assists in maintaining a safe, neat, and clean environment; reports environmental deficiencies such as lighting or equipment problems to supervisor or Maintenance Department.
  • Demonstrates a thorough knowledge of safety procedures.
  • Performs in a calm, resourceful manner in emergency situations.

Miscellaneous

  • Demonstrates initiative in observing what needs to be done and does it without having to be asked to do so.
  • Remains in compliance with employee handbook and other established community guidelines.
  • Communicates with co-workers, management, sisters, visitors, families, and others in a courteous, tactful and professional manner.
  • Conforms with and abide by all regulations, policies, work procedures and instructions.
  • Other duties as requested.

QUALIFICATIONS:

Education, Competencies and Experience

Required Qualifications

  • Bachelor’s degree in information technology, business, or related field and at least five years’ related experience in leading and supporting procurement management and deployment processes; or equivalent combination of education and experience.
  • Proven work experience leading IT procurement
  • Strong sense of ownership and accountability, a self-starter
  • Exceptional analytical and problem-solving skills
  • Strong writing and communications skills including the ability to concisely communicate with technical and non-technical stakeholders across the organization
  • Highly proficient in Microsoft Office 365 tools
  • Experience with Mobile Device Management (MDM) and Remote Monitoring and Management Systems (RMM)
  • Exemplary organizational skills, the ability to work both independently as part of a team, and  the ability to handle multiple competing priorities
  • Utilize data to identify trends and suggest improvements in product and process
  • Excellent customer service and strong sense of discretion and confidentiality
  • Ability to cultivate effective relationships with employees and external contacts
  • Capable of displaying strong self-motivation and sound decision-making ability
  • Demonstrated leadership abilities.
  • IT Glue Certification (training provided, certification w/in 3 months of employment)

Preferred Qualifications

  • Data analysis and problem-solving skills
  • Ability to maintain composure in stressful situations
  • Willingness to consider the advice and opinions of others
  • Ability to make decisions and accept responsibility for the consequences
  • Ability to work independently and as part of a team
  • Ability to be organized, resourceful and efficient
  • Ability to train and motivate others
  • Ability and willingness to act as a role model in conduct and appearance
  • Prior experience in a not-for-profit or religious organization
  • Understanding and appreciation of the traditions and culture associated with the Sisters of Mercy
  • Familiarity with the Catholic Church structures and teaching

AMERICANS WITH DISABILITY SPECIFICATIONS

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying
  • Writing
  • Bending
  • Stooping
  • Grasping
  • Standing
  • Twisting Sitting
  • Lifting
  • Walking
  • Filing documents
  • Operating computer keyboard
  • Communicating with sisters and co-workers
  • Using telephone and fax machines.

Physical Requirements           

  • Lifting/carrying/pulling/pushing up to 40 pounds occasionally, generally sedentary.
  • Must be able to sit for long periods of time and be able to file documents.
  • Must be able to safely use equipment.

Visual/Audible Acuity Requirements

  • Must be able to see and hear clearly
  • Must have use of side vision
  • Must be able to read and distinguish small print
  • Must have depth perception and be able to distinguish basic colors
  • Must be able to distinguish normal sounds with some background noise
  • Must be able to speak clearly and make self-understood while also understanding others using the English language

Key Competencies:

  • Attention to detail
  • Problem solving
  • Service orientation
  • Creative and innovative thinking
  • Excellent interpersonal skills with the ability to work cooperatively and collaboratively with peers and other Institute staff
  • Excellent verbal and written communication skills
  • Excellent analytical and critical thinking skills
  • Strong organizational skills and attention to detail
  • Ability to incorporate and translate Institute and department missions into information technology practices and systems
  • Possess a strong work ethic, accept responsibility, and the ability to be self-motivated

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

If interested, please contact Lead HR Generalist Rachel Booker at rbooker@sistersofmercy.org.