Silver Spring, Maryland

Sustained and inspired by their relationship with God and one another, the mission of the Sisters of Mercy is to respond with vision and compassion to the needs of people who are poor, sick and uneducated.  This mission serves as a motivational force in the day-to-day activities of employees as they extend compassion and mercy to others, practice and encourage social justice, and strive to live mercifully.

General Summary
As a senior member of the communications team, the Senior Director of Communications is an accomplished bilingual (English-Spanish) professional with extensive experience in leadership, management, team building and in communicating with a broad range of audiences. The Senior Director advises and supports the Institute Communications Officer (ICO), provides strategic advice on internal and external communications opportunities and tactics, manages content production and a team of writers, editors, designers, and visual communicators. The principal responsibilities of the Senior Director of Communications are to:

  • Support the ICO and in place of the ICO when she/he is unable or unavailable to act.
  • Provide overall leadership for communications staff, including encouraging collaboration between communications team members and staff of other functions.
  • Advise and support the ICO and the other Communications Directors regarding the work and staffing of the department.
  • Research emerging technologies that may influence Institute Communications.
  • Design and deliver creative, innovative, impactful communication concepts and projects.
  • Develop, produce, review, and evaluate content for various communications vehicles for internal audiences.
  • In collaboration with the ICO, oversees the staff and budget of the Communications Office
  • Develop a communications plan
  • Help ensure that all communications reflect the Institute’s commitment to the Critical Concerns, interculturality and internationality.

Tasks/Areas of Responsibility

  • Identify and classify key internal audiences and appropriate channels and platforms for delivery to those audiences.
  • Manage all channels of internal communications (publications, websites, newsletter, videos, presentations), and regularly evaluate those channels to determine effectiveness
  • Conduct initial and then ongoing analysis of content produced by the organization for its internal audiences.
  • Develop and implement a content development and production strategy
  • Plan, produce and distribute compelling and consistent content, and develop and manage a comprehensive calendar of events and campaigns on Mercy life, values, critical concerns
  • In collaboration with senior communications team members, develop a shared narrative and messages for internal audiences about Mercy identity and mission reflecting Mercy’s US, international and intercultural identity
  • Research emerging technologies that may influence Institute communications
  • Develop a content strategy for a searchable intranet site so sisters and staff can easily find key information
  • Manage, mentor, and evaluate communications staff
  • In collaboration with ICO, develop and oversee internal communications budget
  • Other duties as assigned


The ideal candidate:

  • Can manage confidential information and manage relationships with diplomacy, maturity, discretion, and good judgment.
  • Has a demonstrated commitment to quality outcomes, including accuracy and attention to detail.
  • Is curious, a critical thinker, initiative-taker, and team player, with demonstrated leadership experience and ability.
  • Has demonstrated experience in supervision including delegating, goal setting and mentoring of staff.
  • Must possess excellent verbal and written communications skills; excellent organizational skills; strong interpersonal skills; management experience with demonstrated experience of the ability to delegate, motivate and work in a team environment.
  • Must be a strategic thinker able to create detailed and creative communications plans to reach targeted audiences.
  • Has a demonstrated ability to tell stories through digital images, photography, and videography, as well as the written word
  • Understands and supports the mission, values, and critical concerns of the Sisters of Mercy


Candidates for this position should fulfill the following requirements:

  • Professional level of proficiency in English and Spanish (written and oral) required.
  • A bachelor’s degree in communications or a related field; Master’s degree preferred
  • A minimum of 10-15 years of management experience in communications, public relations, journalism, or publishing. Experience in communications in a not-for-profit organization is a plus.
  • Advanced writing and copyediting skills for newsletters, emails, and other collateral materials according to AP Style.
  • Some graphic design experience including basic proficiency in with Adobe Suite, proficiency in Microsoft Office 365.
  • Ability to travel, as necessary.
  • Ability to articulate and to foster others’ understanding of the mission and values of the Sisters of Mercy.

Americans with Disabilities Act (ADA) Requirements

Physical:  Able to push, pull, lift, or carry objects less than ten pounds.  Perform moderately difficult motor skills such as operating computer keyboard.  Frequently walk, stand, and sit for prolonged periods.

Environmental Conditions:  Functions in a general office environment under normal conditions. 

If you are interested in applying for this position please submit your resume to:
Anne Searl, Sr. Director Human Resources